Professional Skills for Executive PA's
HALF DAY ADVANCED MINUTE TAKING - A PRACTICAL APPROACH
Outline
Secretaries have a key role to play in any team. To be effective requires confidence to communicate professionally at all levels - on the phone, on screen, on paper and face-to-face. To be truly successful, the secretary also needs to plan and organize efficiently, build knowledge of the organisation, use initiative and proactively support her manager/team in the most effective way.
This highly interactive training programme will introduce you to new skills to develop your confidence and ability to work proactively. You will build on your communication, assertiveness and decision making skills. Practical exercises will be used throughout to enhance your planning and organisational skills to further enhance your performance.
Course Designed for:
This practical course rapidly develops the key skills and knowledge that enables new and developing secretaries and Personal assistants to maximize their contribution to their manager, team and organisation.
Course Objectives
- Master the skills of a professional secretary and make a greater contribution to your manager/team.
- Become more confident to use your initiative and be proactive.
- Enhance the productivity of your manager/team and the smooth running of your function.
- Communicate assertively, confidently and effectively with your manager, colleagues and other departments to obtain co-operation and results.
- Deal with the difficulties and pressures of working for more than one person.
- Prioritise between urgent and important tasks.
- Plan, organize and manage your time more effectively.
- Write professional correspondence with less instruction.
- Explore ways to broaden the scope of your role, and achieve greater job fulfillment.
- Use the telephone in a professional and confident manner.
- Deal effectively and positively with difficulties and conflicts
- Use your initiative and take on increased
Special Offers!
- Register 5 delegates and the 6th attends for free!
- Register and pay for this event before 6 July 2009 and receive R500 discount
- Accredited course NQF 4
Request a Brochure
To request a brochure about the above topic, please contact us on +27 11 703 2000 or fill in our contact form and we will email you one within 24 hours.